Privacy Policy
1. Why we collect personal information
We collect customer information for purposes such as:
- Customer support: purchases, payment, delivery.
- Providing product information and support on request.
- Notifying you about new products or promotions.
- Resolving issues that come up around an order.
2. What information we collect
When you place an order with us, we collect: full name; email address; phone number; delivery address.
3. How long we keep it
Customer data is kept until you request its removal, or until you remove it yourself if you've registered an account. Otherwise, your personal information is kept secure on 19stationery.com's servers.
4. Who else may access it
- Shipping partners: name, address, and phone number, solely to deliver your order.
- Our own staff, where relevant to customer support for your order.
- Partner or outsourced programs for the purposes listed in Section 1, always under the same data-protection requirements.
- Legal requirements: we may disclose personal information where required by law, or where reasonably necessary to comply with legal process. Business transfer (if any): in the event of a merger or partial/full acquisition, the buyer would gain access to the information we hold, including personal information.
5. Who collects and manages this information
- Business name: Muoi Chin Household Business
- Tax code: 079097014816
- Address: 81/82 Nguyen Cuu Van, Gia Dinh Ward, Ho Chi Minh City
- Hotline: 0934 074 714
- Email: hello@19stationery.com
6. How to access or correct your data
If you'd like to access or correct any personal information you've given us, you can:
- Call us directly at 0934 074 714
- Email hello@19stationery.com
*How we handle complaints about personal information being used outside its stated purpose or scope:
At 19.Stationery, protecting your personal information matters to us, and we make sure anything you share with us stays secure. We do not share, sell, or rent your personal information to anyone else. We commit to only using your information for:
- Improving the quality of service we provide.
- Resolving disputes or complaints within 3 days of receiving them.
- Responding to legal authorities where required. We understand that protecting your personal information is our responsibility, so if you have any question or concern about this policy, or believe your personal information has been used outside what's stated here, please reach us at 0934 074 714 or hello@19stationery.com and we'll work directly with you to resolve it.
7. Cookies and analytics
This website uses the following cookies:
- Language-preference cookie: remembers your Vietnamese / English choice so you don't have to pick it again on every visit. Contains no personal information, kept for up to 1 year.
- Analytics cookies (Google Analytics, via Google Tag Manager): help us understand how visitors use the site (pages viewed, time on site, etc.) so we can improve it.
- Advertising cookies (Meta Pixel, via Google Tag Manager): help us measure the effectiveness of our Facebook/Instagram ads and show you more relevant ad content.
These cookies activate automatically when you visit the site. You can block cookies directly in your browser at any time — the site works normally either way, we just won't be able to count that visit in our analytics or ads.